Refund and Returns Policy

Return, Refund & Exchange Policy

Last Updated: September 19, 2025

Thank you for shopping with us! We want you to love every purchase from Potluckys — but if something isn’t right, we’re here to make it right. Please review our return, refund, and exchange guidelines carefully to ensure a smooth experience.

1. Return Eligibility

To qualify for a return, your item must meet all of the following conditions:

• Condition: Item must be unused, unwashed, and in its original condition with tags attached.
• Packaging: Whenever possible, return the product in its original packaging.
• Proof of Purchase: Include your order confirmation or receipt.
• Detailed Explanation: Provide a written reason for the return (e.g., wrong size, wrong color, defective product).
• Photo Evidence: Submit at least 2 clear, well-lit photos showing:
  • The affected/damaged area
  • The size tag (for sizing issues)
  • The full front and back of the product

⚠️ Note: Return requests without clear and complete photographic proof will be automatically rejected.

2. Return Timeframe

• Returns must be requested within 120 days of delivery.
• Requests submitted after 120 days will not be accepted.

3. How to Start a Return

Email us at support@potluckys.com with:

• Full Name
• Order Number
• Reason for the Return
• Required Photo Evidence (as listed above)
• Indicate whether you prefer a replacement or a refund

📩 Response Time: Our support team will reply within 2–3 business days with next steps.

4. Return Shipping

• Our Fault? If you received the wrong item, wrong size, or a defective product — we cover return shipping and provide a prepaid shipping label.
• Customer-Initiated Returns: If the return is not due to our error, you are responsible for the return shipping costs. Original shipping fees are non-refundable unless the return is caused by our mistake.

5. Refund Processing

• Refunds are processed within 7 business days after we receive and inspect your returned item.
• You will receive an email confirmation once your refund is issued.
• Refunds include the original shipping charges (if applicable).
• If your refund does not appear within 10–15 business days, contact your payment provider.

6. Exchange Policy

We offer exchanges only in cases where:

• The item arrived damaged or defective
• You received the wrong item or size
• The product differs significantly from what was displayed

❌ No Exchanges: We do not accept exchanges for personal preference, wrong size choice (unless we sent the wrong size), or minor cosmetic issues like loose threads.

How to Request an Exchange:
Email support@potluckys.com with:

• Your full name
• Order number
• A clear explanation of the issue
• Desired replacement item/size
• Required photo evidence

✅ If approved and the item is in stock, we will send your replacement at no additional cost. You will receive tracking information once it ships.

🚫 If the replacement is out of stock, we will contact you to arrange an alternative solution — such as a different item or a full refund.

Order Changes & Cancellations

Order Review
Please double-check your order before checkout — especially size, color, and quantity — to avoid delays or fees.

Cancellations
You may cancel your order within 24 hours of purchase.

• Cancel anytime before the order ships — no fees
• If your order has already been processed or shipped, cancellation may no longer be possible.
• To cancel, email us at support@potluckys.com with your order number.

Important Notes

• Return window: 120 days from delivery
• Customers are responsible for return shipping unless the issue is our fault
• We are not responsible for items lost or damaged during return transit

📧 Support: support@potluckys.com
🕒 Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)
🏢 Company: Potluckys LLC
📍 Address: ————————-

Thank you for choosing Potluckys — we stand behind our products and are committed to making your experience worry-free.