Cancel/Change Order
Cancel or Change Order
At Potluckys, we understand that sometimes plans change or a mistake is made during the checkout process. We strive to accommodate your requests for modifications or cancellations as efficiently as possible. Because we aim for a fast 1-2 day handling time, time is of the essence when requesting changes.
1. Requesting a Cancellation
If you wish to cancel your order for an essential women's shirt, please notify us immediately. If the request is received before the item has been processed for shipment, we will issue a full refund to your original payment method (including PayPal) within our standard 12-day refund window.
| Order Status | Cancellation Possibility | Action Required |
|---|---|---|
| Pending / Processing | High (Within cut-off) | Email support@potluckys.com immediately |
| Shipped / In Transit | Not Possible | Follow Return Policy after delivery |
2. Changing Order Details
We can assist with the following modifications if the order has not yet been dispatched:
- Shipping Address: Correcting typos or changing the destination.
- Size/Color: Swapping an essential shirt for a different size or color (subject to stock availability).
- Contact Information: Updating your email or phone number for tracking notifications.
3. How to Submit a Request
To ensure your request is handled before the daily 5:00 PM EST cut-off, please follow these steps:
- Send an email to support@potluckys.com.
- Use the Subject Line: URGENT: Change/Cancel Order #[Your Order Number].
- Clearly state the specific change you wish to make or confirm you want to cancel the entire order.
4. After the Cut-off Time
If your order has already been processed or shipped, we cannot stop the delivery. In this case, please wait for the package to arrive. Once you receive the item, you can take advantage of our 120-day return policy. You may return the item for a full refund with no restocking fees, and then place a new order for the correct item.
Processing Reminders
Cut-off Time: 5:00 PM EST, Monday - Friday.
Handling Time: 1-2 Business Days.
Support Availability: Our team monitors requests from 8:00 AM – 7:00 PM (EST), Monday – Saturday.
5. Refused Shipments
Please do not "Refuse Delivery" as a method of cancellation. Refused shipments often take longer to return to our facility and may delay your refund. The most secure way to ensure your refund is processed within our 12-day window is to accept the delivery and contact us for a formal return authorization.
Need Immediate Assistance?
Our customer service representatives are ready to help you manage your order during our standard business hours.
Store: Potluckys
Email: support@potluckys.com
Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
Please note: Potluckys cannot be held responsible for orders shipped to an incorrect address provided by the customer if the change request was submitted after the order was processed.
