Return & Refund Policy

At Potluckys, we stand behind the quality of our essential women's shirts. We believe that a satisfied customer is our greatest asset, and we are committed to providing a risk-free shopping environment. Our return and refund policy is designed to be industry-leading, offering you peace of mind with every purchase.

1. Return Window and Eligibility

We provide our customers with an extended period to evaluate their purchase. You have 120 days from the date of delivery to initiate a return. To be eligible for a return, the following conditions must be met:

• The shirt must be in the same condition that you received it (unworn, unwashed, and unused).
• The item must be in its original packaging with all tags still attached.
• You must provide the receipt or proof of purchase (order number).

Policy Feature	Details
Return Period	120 Days from Delivery Date
Restocking Fee	$0.00 (No Fee)
Refund Processing Time	12 Business Days
Return Shipping Cost	Paid by Customer (unless item is defective)

2. The Return Process

To initiate a return, please follow these professional guidelines to ensure efficient processing:

1. Contact Support: Email us at support@potluckys.com within the 120-day window. Please include your order number and the reason for the return.
2. Review: Our support team will review your request within 24 hours. Once approved, we will provide you with the return shipping address.
3. Packaging: Securely pack the essential shirt in its original packaging to prevent damage during transit.
4. Shipping: Ship the package using a trackable shipping service (USPS, UPS, or FedEx). Please retain your tracking number as we cannot process refunds for items lost in transit.

3. Refund Timeline and Method

Once your return is received and inspected by our quality control team, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund process is as follows:

The refund will be processed and automatically applied to your original method of payment (Credit Card, PayPal, etc.) within 12 business days. Please note that while we issue the refund within 12 days, your bank or credit card company may require additional time to post the transaction to your account.

4. Defective, Damaged, or Incorrect Items

We take pride in our essential shirts, but we acknowledge that errors can occur. If you receive an item that is defective, damaged, or if you received the wrong product, please contact us immediately. In these specific cases:

• Potluckys will cover the return shipping costs.
• You will be offered a full refund or a free replacement.
• Claims must be made within 7 days of receiving the package for damage-related issues.

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new shirt. This ensures the replacement item is reserved for you and reaches you as quickly as possible under our standard shipping timelines.

6. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on items that have been washed, altered, or show visible signs of wear such as perfume scents, makeup stains, or deodorant marks. Gift cards are also non-returnable.

7. Late or Missing Refunds

If you haven’t received a refund within the 12-day processing window, please follow these steps:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted.
4. If you’ve done all of this and you still have not received your refund, please contact us at support@potluckys.com.

Potluckys reserves the right to refuse returns that do not meet the criteria outlined above. This policy is governed by the laws of the United States and is intended to provide a transparent framework for our valued customers.